Starting March 11th, 2024, all domestic order shipments will be charged a flat rate of $10. Learn more.
| CANADA | Flat Rate |
|---|---|
| 5-8 business days | $10 |
| EXPRESS SHIPPING* (delivery times vary) | Custom Quote |
All domestic orders are shipped through Canada Post via our retail stores in Canada. Rates increase for all remote area orders.
*For expedited shipping, please request Express Shipping in the comment box on your order form.
| US | Flat Rate |
|---|---|
| 5-7 business days | $10 |
| EXPRESS SHIPPING* (1-2 business days) | Custom Quote |
All domestic orders are shipped through UPS and UPS Surepost via our retail stores. Rates increase for non continental US.
*For expedited shipping, please request Express Shipping in the comment box on your order form.
| EUROPE | Rates |
|---|---|
| Within European Union: 1-7 business days | €10 Flat Rate |
| 1 ITEM (non-EU): 6-10 business days | €20 |
| 2 OR MORE ITEMS (non-EU): 6-10 business days | €12/item |
All orders within Europe are shipped through DHL Parcel or PostNL via our Amsterdam store.
| Australia, New Zealand & Oceania | Rates |
|---|---|
| Australia:2-7 business days | $10 flat rate |
| New Zealand: 4-10 business days | $10 flat rate |
| 1 ITEM (outside of Australia and New Zealand): 6-15 business days | $30 |
| 2 OR MORE ITEMS (outside of Australia and New Zealand): 6-15 business days | $12/item |
All orders to Australia, New Zealand, and Oceania are shipped through Australia Post via our Australian stores.
| International (Asia & Africa) | Rates |
|---|---|
| 1 ITEM: 4-10 business days | €40 |
| 2 OR MORE ITEMS: 4-10 business days | €20/item |
International orders to Asia or Africa are shipped through DHL Express Netherlands or PostNL.
| International (Latin America) | Rates (USD) |
|---|---|
| NATIONAL POSTAL SERVICES: 6-20 business days | $150 – $180 (varies by weight and size) |
International order to Latin America are shipped through US Postal Service. Rates to Latin America vary and are calculated by weight and size.
Duties and taxes applied by the imported countries are not included in the estimate and are the responsibility of the customer.
The order time may increase depending on the Customs Office’s procedures in the destination country.
CONFIRMATION EMAILS
You will receive a confirmation email immediately following the placement of your order. Your payment method will not be charged until you receive your shipping confirmation email, which will include a tracking number for your order. These emails are sent automatically. If you do not receive these notifications, please check your spam folder or contact info@fluevog.com
If you have any questions or concerns regarding your order, please contact the store fulfilling your order or service@fluevog.com.
We aim to ship out your order within 48 hours. Orders placed over the weekend or on holidays will be shipped on the next business day. Please allow extra time during promotional sales period. Orders may be delayed by factors outside of our control. John Fluevog Shoes is not responsible for any delays and/or damage caused in-transit by postal services, courier or custom agencies.
PAYMENT
For domestic order payments, we accept all major credit cards and PayPal. For international orders or customers with an international billing address, we only accept PayPal payments. All charges are in USD, CAD, EUR or AUS.
For your security, we do not keep your credit card number on file.
FOREIGN FEES, TAXES AND DUTIES
Cross-border or international orders may be subjected to duties and/or taxes issued by the importing country and financial institutions. By placing an order with John Fluevog Shoes, you acknowledge that you understand the possible additional charges and that you are responsible for any such charges. Should you refuse any additional payments, your order will be returned to John Fluevog Shoes and you will receive a credit for the items ordered, however you will be charged a restocking fee. Shipping is not refundable.
LOST OR STOLEN PACKAGES
John Fluevog Shoes shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. John Fluevog Shoes does not assume any responsibility for lost or stolen items.
ADDITIONAL CONFIRMATIONS
We will contact you by email or phone if any additional information is necessary to verify your identity or confirm your order. We reserve the right to cancel any order.
Please use our Contact Form or contact a specific store using our Store Locator.